Grameenphone employees take part in biggest customer care campaign

Grameenphone employees take part in biggest customer care campaign
Almost half the total number of employees of Grameenphone Ltd. today (Tuesday), participated in the company's biggest customer care program to date.

"This customer service campaign follows up on the "Stay Close" promise from Grameenphone. As a caring company, Grameenphone values its subscribers, stands by them and takes care of them when they need help," explained Grameenphone CEO Anders Jensen. He also participated in interacting with the customers in the Gulshan-1 area during the day.
Led by the Management Team, over 2000 employees, representing most of the functional divisions and all the regional offices of Grameenphone, spent the day interacting with the customers in 124 popular local area markets and important public places across the country. The purpose was to interact with the customers, help them in solving their mobile phone related queries, and demonstrate Grameenphone's commitment as a helpful and customer-oriented company.
The employees who have participated in this program are not regular Grameenphone customer service managers, but full-time employees working in other areas of the company. These employees met with customers at these public places and explained the various functions and value-added services available with their Grameenphone connections.
Customers were referred to the various service options depending on their needs, e.g. referred to calling the ‘121' hotline, GPCs, or other nearest service points. Employees also solved connections problems that were within their capacity to solve or explained how the customer could solve the problem himself. Where necessary, customer feedback was collected to compile and present to the management.

Grameenphone is the largest mobile phone operator in Bangladesh with more than 20 million subscribers. The company has the widest network and, with service recently launched in the three CHT areas of Bandarban, Khagrachari and Rangamati, covers almost 100 percent of the country's population.

The company has nearly 600 customer touch points, including 82 Grameenphone Centers (GPC), across the country. GPCs are Grameenphone's flagship sales and service points. It is a one-stop shop, manned by professional sales and service people, to help customers pay their mobile bills, change a subscription, buy a new connection or replace a mobile phone, and more, all under one roof.
Corporate Communications DepartmentGrameenphone Ltd.Telephone: 988 2990